Refund, Cancellation & Package Policy

Last Updated: December 2025

Rooted In Sincerity, LLC provides time-based coaching and wellness services offered through multi-session packages. Because our services involve reserved time and personalized support, the following policy applies to all purchases.

By purchasing or booking services with us, you agree to this policy.

1. Services & Packages

All services are sold as packages consisting of a defined number of sessions delivered over a specified period of time.

We do not sell physical products. As such, traditional returns do not apply.

2. Refunds for Unused Sessions

We believe in being fair and transparent.

  • Unused sessions may be eligible for a refund, provided the request is made before the package period expires
  • Sessions that have already been completed or missed are non-refundable
  • Refunds are issued only for the unused portion of the package

Any refund amount will be calculated based on:

  • The total package price
  • The number of sessions completed or forfeited
  • Any applicable discounts applied at purchase

Refunds will not exceed the amount originally paid.

3. Package Timeframes

All packages must be used within the timeframe specified at the time of purchase.

  • Sessions not used within the package period are considered forfeited
  • Unused sessions after expiration are not eligible for refund
  • Extensions may be granted on a case-by-case basis but are not guaranteed

This structure allows us to reserve availability and plan client support appropriately.

4. Cancellations, Rescheduling & No-Shows

Clients may cancel or reschedule a session with at least 24 hours’ notice.

  • Sessions canceled with less than 24 hours’ notice may be counted as used
  • No-shows are considered a completed session and are non-refundable

Repeated late cancellations or no-shows may result in limitations on future scheduling.

5. Exceptional Circumstances

We understand that life happens. Requests related to emergencies or unexpected circumstances may be reviewed individually.

Any exceptions granted are discretionary and do not establish an obligation for future refunds or extensions.

6. Payment Disputes

We encourage clients to contact us directly with any concerns before initiating a payment dispute.

Chargebacks submitted without prior communication may result in suspension of services or access to materials while the dispute is reviewed.

7. Contact Information

For questions related to refunds, cancellations, or packages, please contact:

Rooted In Sincerity, LLC
Email: contact@rootedinsincerity.com